Frequently Asked Questions
Everything you need to know about shopping with Collen & Clare
What are your delivery options and costs?
We offer standard and express shipping options. Standard delivery typically takes 3-5 working days, while express delivery arrives within 1-2 working days. Shipping is free on orders over a certain threshold.
How do I return an item for a refund?
You can return any unworn items in their original packaging within 14 days of receipt. Please use our online returns portal to generate a label and drop your parcel at an authorized location.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital wallets like PayPal, Apple Pay, and Google Pay for a faster checkout.
Can I track the status of my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's journey.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at the checkout stage.
Are the items sold online available in your physical boutiques?
Most of our online collection is available in our physical stores, but stock levels can vary. We recommend using our 'Check Store Availability' feature or contacting the boutique directly.